Updates: Office Reopening & Coronavirus (COVID-19) Information
IMPORTANT INFORMATION REGARDING THE REOPENING OF OUR OFFICES
PLEASE READ MESSAGE IN ITS ENTIRETY FOR RULES AND PROCEDURES
The coronavirus (COVID-19) has brought unprecedented changes to our world and our way of life. The challenges we have all faced have been countless, personal, difficult, and life-changing. Caring for you and keeping us all safe is of paramount importance to us.
We have taken into consideration many factors in regard to re-opening our office to safely see you for your medical needs. We have consulted with peers and looked at the examples of those who have already opened their businesses. Each industry has different needs therefore there is no one cookie-cutter way to re-open every business whether it be a restaurant, a retail store, a gym, or a medical office.
Here are the steps we have taken to ensure the cleanliness of our office and the safety of all those who work at and visit PPMA when we do open our office in the next few weeks.
• We have removed all magazines, snacks, and coffee to limit the amount of hand to hand exposure (we will still have bottled water available).
• We will stagger the patient appointments to limit the number of people in the office at any given time.
• We are thoroughly cleaning all surfaces, door handles and counters before and after each appointment.
• All employees will wear protective masks and/or face shields as well as gloves.
• If you or anyone in your household are experiencing flu-like symptoms (cough, fever, sneezing, etc.) you must first have a telemedicine visit with your physician who will decide the best course of treatment. Please do not come to the office.
• All patients will be required to wear a mask upon entering the building and office. Temperatures will be taken. Please see the building guidelines below.
• All patients will be asked to sanitize their hands upon arrival.
• Our doors will remain locked and we will take appointments only; no walk-ins
• Only patients will be allowed into the office for their appointment unless a patient requires the assistance of a caregiver. All drivers, spouses, and friends will be asked to wait in the hallway or downstairs lobby.
• The first appointments we will be scheduling will be based on medical need and when appropriate priority will be given to those who were canceled due to the stay at home order.
BUILDING SCREENING PROCEDURES AND POLICIES:
The CDC has issued new guidance that requires active screening of anyone who enters a Health Care Facility including but not limited to patients, visitors, employees, contractors, and medical staff members.
Effective Monday, April 20, all visitors, tenants, employees, physicians, contractors, and vendors will be screened prior to entry into a Hoag Health Care facility. Screening will include questions related to respiratory symptoms such as sore throat, cough or shortness of breath, and temperature will be taken to ensure the absence of a fever (100.0 or higher).
GENERAL SCREENING DETAILS:
• Access to side entrance doors will be suspended to ensure everyone passes through the lobby screening locations.
• Allow for extra time upon arrival to go through the screening process.
• Please ensure 6 feet of distance if there are people in front or behind you. • Please allow for as much privacy as possible for the person in front of you being screened. Screening information is confidential.
• Staff/medical staff should continue to self-monitor for symptoms and take their own temperature prior to coming to work.
• In an effort to conserve masks, we ask that each physician office encourage their patients to wear a mask or face covering to their appointments.
• Because many of our patients are at high risk for an adverse outcome should they contact a COVID-19 infection these protective measures are vital and we hope that they can be lightened and released soon. We will be listening to our elected officials and the health department for steps moving forward.
Thank you for your patience, understanding and cooperation. We look forward to seeing you in the office soon.
Learn about coronavirus testing for PPMA patients!
|“We would like the country to realize that as a nation we can’t be doing the kinds of things we were doing a few months ago…”|
Dr. Anthony Fauci,
Director of the National Institute of Allergy and Infectious Disease
The state of this pandemic is fluid and constantly changing. Please check the Centers for Disease Control and Prevention (CDC) website at https://www.cdc.gov/coronavirus/2019-nCoV/index.html for the most up-to-date and correct information.
As always, we are available to you 24/7 for questions and concerns. If you are feeling sick or experiencing any symptoms of fever, cough or shortness of breath, please contact us by telephone, text or email and do NOT come into the office. We do not have COVID-19 test kits nor are we set up to protect others from this virus.
Please remember that many of our patients are elderly and have illnesses that place them at high risk for an adverse outcome. Your physician is available to you by phone or Face Time for a tele-medicine consultation.
Please call the office at (949) 566-8179. We are being inundated with communication by text, email, and phone so we ask that you have patience and know that we will respond to every request.
Thank you for your partnership in your healthcare.
PLEASE REMEMBER THESE TIPS:
- Wash your hands with soap and water for at least 20 seconds (sing the ABC’s while you wash);
- Follow the recommendations of the CDC website to protect yourself;
- Cover your mouth when you cough or sneeze;
- Avoid touching your eyes, nose, and mouth;
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe;
- Eat nutritious foods and continue to take your medications;
- Practice social distancing until further notice;
- Stay home when you are sick.